Heroiq Fire & Emergency

Ensuring the Safety of Our Fire Crews

Heroiq Fire & Emergency helps improve incident response by replacing paper-based workflows with the latest digital technology. Our system provides critical information about the health & safety of individuals, crews, and resources that enable IMTs to make informed decisions to protect lives and property.

The Idea

Born Out of Black Summer

The idea behind Heroiq Fire & Emergency began during the infamous Black Summer of 2019-2020. As fires raged through Queensland and crews quickly grew fatigued, Incident Management Teams faced numerous challenges around the health and safety of those on the front lines.

With nearly 4,000 firefighters from across Australia and the world battling the blazes in every state, commanders and planners faced crew exhaustion, differences in process and terminology, and understanding capabilities and issues facing each team. IMTs needed a new way to approach incident management, while still adhering to AiiMS principles. Frustrated, Queensland Parks and Wildlife Service fire officials asked if there was a better way.

Innovation

Helps improve incident response by replacing paper-based workflows with the latest digital technology. Our system provides critical information about the health & safety of individuals, crews, and resources that enable IMTs to make informed decisions to protect lives and property.

Heroiq, Reporting for Duty

Heroiq Fire & Emergency aims to completely replace paper-based T-Cards and revolutionise Incident Management Boards used by fire and emergency services with modern digital technologies that provide new insights to their most valuable resource – their crews. Our apps are designed in collaboration with front liners and industry veterans to ensure they follow the AiiMS process, are intuitive, and meet the demanding needs of an active incident.

Battle Board

Personnel & Incident Management

Detailed crew cards show IMTs critical information:

Call sign, communications,home base, agency, shift, fatigue, appliances, and notes from crew leaders

IMTs now have access to detailed information about each crew member:

Agency, availability, homebase, health and dietary needs, fitness, fatigue, capabilities, and contact details

IMTs can now see individuals and appliances

set by crew leaders, along with valuable appliance information that better inform deployments

IMTs can quickly rest or reassign tired crews or individuals

and Heroiq Fire & Emergency automatically updates the BattleBoard and Fatigue screens

Fatigue, Health, & Safety

Individuals are are grouped by their sector and fatigue

making it easier to plan deployments or call in additional crews

Fatigue levels automatically update

based on the crew check in times, shift, and other critical rules

Individual counts on each fatigue level and sector

allow IMTs to see how crews are doing without counting cards or making radio calls

Sector Commander communication details are visible

to reduce back and forth with the battle board

Appliances, Vehicles, Plants, & Equipment

Multiple appliances and equipment can be attached

to each crew

Crew members can be assigned

to specific appliances, plants, or vehicles

Details about each appliance, plant, or vehicle

give IMTs valuable insight to crew capabilities

T-Card App

Digital T-Card

Our patient engagement app works seamlessly with a variety of iHealth devices and the leading healthcare system of engagement, Salesforce Health Cloud, providing an end-to-end remote care solution.

Crew T-Cards

Crew leaders can save key details about each member

speeding up the process of building a crew card when responding to an incident

Each crew member can provide additional relevant detail

including health, fitness, capabilities, dietary and medical needs, contact details, appliance assignments, and much more

Universal QR codes allow crew leaders to check in and pass crucial crew data to ICTs, without an internet connection, from any smartphone

Any crew from any agency

even across countries – can use the T-card app, enabling interoperability and coordination

Fatigue, Health, & Safety

Each crew member’s card contains shift and availability details

enabling accurate fatigue and rest monitoring

See how someone is feeling physically or emotionally

during a particularly difficult event, in addition to medical and dietary needs, for a more holistic health view

Fire fitness, training, and certified capabilities for each member

make it easier for IMTs position crews and resources

Appliances, Vehicles, Plants, & Equipment

Crew leaders can provide crucial details about appliances

and notes for ICTs about repair or equipment needs that impact the crew’s capabilities

Crew leaders can save appliance details

speeding up the process of building a crew card when responding to an incident

Why Heroiq Fire & Emergency?

What Sets Us Apart

There are other apps on the market that offer similar features as Heroiq Fire & Emergency, but they aren’t focused on the management, health, and safety of crews on a fire scene, and are clunky, difficult to use, and frankly, less than visually appealing. Why should an app require hours of training to use? Our solutions are immediately understandable to even the least technology savvy.

Built from the ground up to be fully functional in rural and remote areas

where connectivity is limited or unavailable

We focus on the health and safety of fire crews

on an active fire scene

Custom designed mobile-first experiences

for IMTs and crew leaders

Designed in collaboration with working fire professionals

A Few Benefits You'll Realise

Information In Your Hands, Not In A Folder

Heroiq Fire & Emergency eliminates the slow and error-prone paper based cards and folders during an incident allowing for data to be shared between devices, creates a constant historical record, and improves compliance and accountability by automatically tracking all changes.

Dramatically Improved Fatigue Management

Heroiq Fire & Emergency introduces a whole new world of fatigue management to protect crews’ wellbeing, elevates health, dietary, and feeling information to IMTs, and reduces occurrences of members exceeding their maximum shift length.

Information In Your Hands, Not In A Folder

HEROIQ Fits In With The Bushfire Royal Commission Report Recommendations

Improved Information & Better Decisions

IMTs can spend more time on strategy, coordination, and response and less time managing and searching through countless paper cards.

Interoperability & Resource Sharing

Any crew from any agency can share their capabilities, health and dietary concerns, and shift details in consistent formats, enabling seamless cooperation.

Emerging Technology

Incident response in the past has been hampered by outdated technology and slow processes. Heroiq Fire & Emergency is being built with the latest technology and scalability for the future.

Cross Agency Coordination

Built For Cross-Collaboration

Rural fire services, Fire and Emergency services, SES, forest services, basically any organisation across Australasia using AiiMS can utilise Heroiq Fire & Emergency. Our apps are built using AiiMS methodologies and processes, enabling multiple agencies to coordinate quickly and easily, sharing critical information on the ground in ways not possible using current paper-based systems. Additionally, we are currently architecting out the minimal changes we will need to work with NIMS in the USA.

Interested? Request a Demo Today!

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